Have you ever attended a networking event where everyone has sat down to eat, and in a rush someone walks in — over an hour late — flustered, rumpled and loud? What was your first thought? Maybe it was, “Wow. Wonder if she’s late for client appointments?” or “Is she easily overwhelmed and flustered?” And in the same scenario — someone comes in an hour late, calm and apologetic — what do you think?
Let’s say you’re a business coach and you have some clients who are always missing their calls or always calling late. Do you wonder how they are with their own clients? Would you refer someone to them? And it doesn’t matter what type of business they are in. It could be another coach, a virtual assistant or a chiropractor. If they are always late or missing appointments with you, how are they treating their clients?
I was recently talking with a coaching client of mine who had scheduled some complimentary calls after three live events she had attended. The calls were meant to find out more about the other person’s business, and they were mostly coaches and virtual assistants. About 10 percent of the people who scheduled never called, didn’t answer the phone when she called, and never responded to any communication. You might be thinking, “Maybe they forgot?” However, they received plenty of reminder emails through the appointment system, and my client called them and left a message when they never called. No response. [Read more…] about How You Do Anything Is How You Do Everything