Have you ever had one of those days? You know the ones…nothing seems to go right no matter what you do! I had one today. It started off with a client not receiving email and needing to check the server to see what the problem was, then sending an ezine out for a client with an error, and then another client’s website crashing completely.
How do you handle emergencies in your business? Do you run and hide? Do you crawl into the fetal position in the corner? Do you blame others?
Or do you hold your head high and meet the conflicts head on? That’s what I did, although I have to say I’m ready for Calgon to take me away!
I started the day handling the email problem. That was quicker than the website problem (both of which had been discovered last night). After fixing the email, I created the ezine, sent it out, and then found out about the error. Nothing I can do to fix the error, except apologize and explain how it happened — NOT make excuses for why it happened.
Then on to tackle the big one. I systematically worked through the problem, keeping the client advised all day long. We now have a do-able solution and the website will be back up and running tomorrow morning.
So what’s the lesson in this post? When you have crises arise in your business with your clients, handle them how you would want to be treated. Or better yet, handle them better than you would expect to be treated! Knock their socks off. Don’t create excuses…they do no one any good. If the client wants to hear it, you can explain the process and how the problem occurred – but no excuses!
And then at the end of the day, relax!